Let's Wander

Ceramic

Shipping Details

Orders are made within 7 days of the order being placed. Once the order is ready it will be shipped the following business day.

Items will be shipped to the address on your account unless you check out as a guest then they will be shipped to the address provided. If you have an account and this item is a gift you'd like sent directly to the gift receiver, please make sure to double-check the address, put that in the notes, and check the gift option at checkout. Once an item has shipped we can not change this, no refund will be made.

Simply Crafted by Cass is not responsible for any delays beyond our control. Tracking information will be provided via email so you can keep an eye out for your happy mail while it makes its way to you!

Refund and Exchange Details

Most orders are made-to-order, and we will not accept returns, refunds, or exchanges. If we make an error, please reach out so we can promptly correct the issue. We do not refund for user errors but if you have questions, we are always happy to help.

On custom orders, Simply Crafted by Cass will not be held responsible for errors included in the client's submitted wording; therefore, refunds will not be given due to such errors.

Please note all computers and devices may have a slight color difference and may not match exactly what one sees on the listing. By purchasing, the buyer is aware of this and agrees to the slight color difference in the designs/items.

Items Damaged In Transit

We will replace items as long as the broken item and original packaging (including the box) are kept for a claim to be placed through the carrier.

Report damage within 2 days of receiving the order.

To submit a damage report please send an email along with pictures using the contact button at the top of the page or to info@simplycraftedbycass.com

The same shipping method will be used to mail out the replacements as the original shipment. We are not responsible for paying expedited shipping for replacements due to damages by USPS.

Lost or Stolen Packages

Simply Crafted by Cass is not liable for packages lost or stolen once the carrier has deemed them delivered to your address.